![]() All of these benefits ensure that our frames operate more reliably in a variety of different environments and locations. If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help. Although the 5GHz (802.11 ac) frequency band is faster, Aura Frames use the 2.4GHz band because of it: is supported by almost all residential routers. Note: As of the latest operating system for Android, Android 12, you will not need location turned on to access Bluetooth via the Aura app Find the Aura app and ensure that you have given this app Location permission.Stay in your Android phone's Settings app You can also search for "Location" in your device's Settings menu Next, open the Aura app and proceed with connecting your frame to WiFi.Īndroid devices require Location permissions to be - at least temporarily - granted in order to use Bluetooth in conjunction with the Aura app.ĭepending on your device, it may be part of the "Biometrics & Security", "Security & Location" or the "Connections" menu Go back to your general Settings and scroll to the top.Įnsure the third option down 'Bluetooth' displays 'on' to the right. Scroll to where you see ' Bluetooth', tap here ( 2).Įnsure the Aura app is toggled to green ( 3). To get in touch with Aura, you may contact our customer support. Select the frame that you would like to link to your Google Photos account. Scroll to where you see ' Privacy', tap here ( 1). To get in touch with Aura, you may contact our customer support team directly by calling us at +1-83, Or you can chat with a specialist Monday through Friday from 9am EST to 6pm EST, Or you may email us via . Open the Aura app and click on the 'A icon to view your home screen. 30,989 questions Sign in to follow Sign in to follow. Not Monitored Tag not monitored by Microsoft. Locate the Settings app on your iOS device. I just purchased the Aura Frame and i need the app to be able to add photos to my frame. It may look like Bluetooth is turned 'on' under the general settings on your phone, but additional steps may be required to allow specific permissions for the Aura app to access your Bluetooth.įollow the steps below to ensure your Bluetooth permissions are set correctly: The app shows the following "Bluetooth Disabled" message.Your app continuously shows "Looking for Frame".You do not see the 4-digit number in the app.Scott Chapps, Aura Chief Creative Officer EXPLORE THE COLLAB Available exclusively at Bloomingdales. ![]() heritage design with modern technology to create a first-of-its-kind take on one of Michael Arams most beloved frames. Upload and display photos from anywhere in the world. The free Aura Frames App is required to connect your new frame and to upload new images and videos, invite other frame members or control the settings. ![]() Please follow the below troubleshooting steps if: the Aura app Invite others to share Snap and share, instantly. Note: Once the frame has been connected to your WiFi network, Bluetooth will no longer be required. When the numbers match, the frame and the device are paired and now ready to set up a connection to your WiFi. This occurs at the step in your app where the 4-digit code displayed on your frame, is simultaneously displayed in your app. Which is no bad thing: with hundreds of images in the average slideshow, most people would set the display order to random anyway – and the Mason makes random that little bit slicker.During your frame's initial setup and connection to WiFi, Bluetooth is temporarily required in order to send the WiFi credentials from your phone to your frame. While specific pictures can be displayed by tapping ‘show now’, it generally feels simpler to surrender control to the Mason than to scroll through the app’s thumbnail grid. You can select favorites in the app or by double-tapping one of the two responsive touch bars on the frame – which also allow you to swipe through images manually – but there’s otherwise no way of controlling how photos are sorted. It’s an arrangement that reflects the frame’s broader approach to image management: the Mason is not designed for total control, but for straightforward ease of use.Īll pictures that you pick form part of a single slideshow, with no option to create multiple playlists. Likewise, it will also automatically position and crop images to suit the frame’s orientation – though you can manually adjust this if you want to. Add an entire photo album via the app – which includes support for Google Smart Albums – and Aura’s software will filter its contents to remove duplicates and ignore blurry images.
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